G031
Located in Edmonton, AB
Pay: $55,000/year
Job Full Description
An Edmonton client is seeking a Bilingual Account Administrator to join their team.
Bilingual Account Administrator Highlights:
· Position Overview: We seek a Bilingual Account Administrator to join our dynamic Customer Service team. The successful candidate will manage various administrative tasks, ensure customer satisfaction, and support critical internal departments. This role requires excellent bilingual communication skills in French and English, attention to detail, and the ability to work in a fast-paced environment.
· Professionally represent the company to customers and suppliers within the industry, building and maintaining positive relationships.
· Communicate efficiently with territory managers, service departments, and product specialists to resolve customer concerns and ensure timely and accurate product delivery.
· Manage and oversee standing orders and sequesters, ensuring accuracy in scheduling and delivery processes.
· Process customer orders via phone (50%) and email (50%) precisely, maintaining excellent attention to detail, particularly regarding Lot numbers and expiry dates.
· Independently manage multiple tasks and prioritize effectively in a busy environment with minimal supervision.
· Review weekly reports, process product returns, issue credits, and run invoices daily.
· Assist and provide backup support for the Customer Service Manager as required.
· Prepare professional correspondence and documents as necessary.
· Gain proficiency in Microsoft Dynamics AX, SharePoint, and Microsoft Office Suite (Outlook, Word, Excel) — training will be provided.
· Utilize pivot tables in Excel for data analysis (preferred but not required).
· Qualifications:
· Post-secondary education in administration or a related field.
· 3-5 years of customer support experience (in any industry).
· Bilingual proficiency in French and English (verbal and written communication skills).
· Strong organizational skills with the ability to multitask and prioritize in a high-volume environment.
· Detail-oriented with a focus on accuracy and precision.
· Proficient in Microsoft Office Suite (Excel, Word, Outlook) with knowledge of Microsoft Dynamics and SharePoint.
· Strong problem-solving abilities with a focus on customer satisfaction.
· Adaptable, patient, and able to handle shifting priorities under pressure.
· Reliable, flexible, and able to work varying hours as needed.
· Why Join Us:
· Opportunity to develop and grow in a dynamic customer service environment.
· Training provided for crucial software systems.
· Competitive compensation and benefits package.
Bilingual Account Administrator Hours & Wage
· Monday to Friday, 7:30 AM - 4:00 PM.
· $55,000/year
About Us:
Express Employment Professionals works with job seekers to help them find the right job based on their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, our Edmonton, AB, offices are ready to help you take the next step in your career.
Express Employment Professionals has helped strong applicants build their careers since 1985. In 2023, our team put more than 2,871 associates to work in the greater Edmonton area. Express employs more than 556,000 people globally across more than 900 franchise locations worldwide.
Take the first step toward new career success; apply with Express today.
We have become aware of fraudulent employment opportunities being offered under the name of Express Professionals Employment/Specialized Recruiting Group by various international organizations or individuals. It is important to note that our company's policies and procedures do not charge candidates any fees, and all hiring processes include interviews. Any payment request would violate our business conduct standards and ethical practices. We do not offer employment through social media or chat platforms like WhatsApp. We take these scams very seriously and are working with the appropriate authorities to end them. We urge you to remain vigilant and report suspicious outreach to local authorities. If you have any concerns, please email us at Jobs.WestEdmontonAB@ExpressPros.com.
Edmonton (Southeast), AB
2560
10145 104 Street
Edmonton, AB T5J 0Z9
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