14352610
Located in Kelowna, BC
Pay: $50,000-$55,000
Job Full Description
Our client in Kelowna is looking for an experienced Dispatcher. This is a transportation and supply-chain company with possibility of growth and Responsibilities (PLEASE NOTE WE ARE A STAFFING AGENCY LOCATED IN DELTA WITH OUR CLIENT COMPANY LOCATED IN KELOWNA, THIS POSITION IS NOT IN DELTA, BC)
Duties
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Driver Communications: Serve as the primary point of contact for all drivers, providing them with detailed pickup and delivery instructions to ensure smooth operations.
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Progress Monitoring: Continuously track and monitor drivers' progress on their assignments, confirming timely completion and addressing any issues that may arise.
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Equipment Planning: Strategically determine the appropriate transportation equipment (FTL or LTL) for each pickup, ensuring maximum utilization of trailers and containers while minimizing costs for the company.
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Performance Management: Assess and evaluate driver performance to meet or exceed corporate standards. Conduct bi-annual performance reviews and report any violations to the Dispatch Manager and Safety & Compliance Manager.
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Service Failures: Proactively communicate any potential service failures to the Customer Service team to allow for immediate resolution.
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Dispatch Board Maintenance: Maintain an organized dispatch board that clearly conveys shipment details, truck locations, and trailer statuses to ensure real-time visibility.
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Fleet Maintenance Coordination: Collaborate with the Fleet Manager to coordinate all maintenance needs, facilitating equipment delivery to maintenance and repair vendors as necessary.
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Emergency Repairs Management: Ensure all emergency repairs are handled according to the guidelines set forth in the operations manual to maintain safety and compliance.
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Customer Support: Respond to incoming telephone inquiries professionally and efficiently, providing information and addressing concerns as needed.
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Availability for Extended Hours: Demonstrate flexibility and willingness to work occasional extended hours to meet business needs.
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Additional Duties: Perform other related tasks and responsibilities as required to support overall operations.
Qualifications & Key Competencies:
• Grade 12 graduation
• Proficient knowledge of Outlook, Word and Excel
• MUST have minimum 3 years experience in a dispatch role
• Ability to communicate effectively both orally and in writing
• Good analytical and mathematical skills
• Strong troubleshooting and organizational skills; attention to detail
• Ability to meet urgent deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
This is a Monday to Friday, office based role. 10:30 am to 7:00pm (Must be willing to do overtime when required)
If you have the matching qualifications, please email or call Express Employment Professionals in Delta BC 604.668.5899 or jobs.deltabc@expresspros.com and put the subject PM KELOWNA
Delta/Richmond, BC
2243
7247 120th Street
Delta, BC V4C 6P5
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