14349423
Located in Bedford, NS
Pay: $18/hr
Job Full Description
Express Employment Professionals is seeking a full-time Customer Service Agent on behalf of our client. This is a remote position; however, you must reside within the HRM to attend occasional in-person meetings.
Responsibilities:
· Call and email customers to collect on outstanding bills and provide account updates
· Update and maintain accurate customer account information in the system
· Process payments and set up payment arrangements as needed
· Perform data entry tasks to ensure records are up-to-date and accurate
· Provide exceptional customer service by addressing inquiries and resolving account issues
· Communicate professionally with customers to explain billing details and payment options
· Collaborate with team members to improve account management processes
Requirements:
· Must have at least 1 year of experience in collections or telemarketing
· Comfortable with selling and discussing payment solutions
· Strong English communication skills, both written and verbal
· Access to a reliable cell phone, computer, and high-speed internet
· Ability to maintain professionalism and empathy while interacting with customers
· Excellent time management and organizational skills to handle remote work effectively
Our client offers:
· Pay is $18 per hour
· Hours are Monday to Friday, with shifts from either 10 am – 6 pm or 11 am – 7 p
· Occasional weekend shifts may be required based on business needs
· Remote position
Don’t meet every single requirement? Studies have shown that women, persons from visible minorities, and persons with disabilities are less likely to apply to jobs unless they meet every single qualification. At Express we are dedicated to building diverse, inclusive, and authentic workplaces, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Prior experience as a Call Center Agent, Collections Agent, Telemarketer/Telemarketing Representative, Account Representative, or Customer Support Specialist would be considered an asset.
Express Employment Professionals is an equal-opportunity employer.
Halifax, NS
3289
238A Brownlow Avenue
220
Dartmouth, NS B3B 2B4
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