Our client has been serving leading industrial, institutional, and commercial facilities across Southwestern Ontario for over 40 years. They are currently seeking a full time employee for a Service Coordinator/Dispatcher role at their Brantford facility.
Summary of Position: The Service Coordinator has various responsibilities including coordinating and dispatching techs to service calls.
Responsibilities and Job Duties:
- Responding to customer service requests for trades.
- Dispatching departmental trades and coordinating with other service trades supervisors to dispatch other trades.
- Manpower scheduling for department.
- Customer Service.
- Gathers, verifies and signs off weekly time cards for the department.
- Provides supporting documentation to billing department in a timely manner.
- Creates work orders and quotes for the department.
- Duties as assigned by the President.
Skills, Education and Qualifications:
- Must have several years of experience with the HVAC industry.
- Professional and friendly communication skills with both internal and external parties.
- Exceptional organizational skills and able to multi-task and meet deadlines.
- Experience with Construction software.
- Proficient in MS Outlook, Word and Excel.
- Good understanding of accounts payable.
- Expectations of timely completion of tasks for external and internal clients.
- Good knowledge of the Brantford and surrounding area.
- Respond to cell phone calls after hours
- Maintain confidentiality for information related to customers and financial information.
- Valid driver's license, reliable transportation and ability to travel through the day as required.