14339020
Located in Cambridge, ON
Job Full Description
Job Responsibilities
The associate’s primary functions and responsibilities are as follows:
· Collaborate with sales, marketing, and production teams to develop accurate demand forecasts.
· Analyze historical data, market trends, and customer inputs to project product demand and adjust inventory levels accordingly.
· Refine forecast models to improve accuracy and adapt to changing market conditions.
· Develop production schedules to meet demand forecasts while optimizing production efficiency.
· Ensure optimal inventory levels, avoiding both stockouts and overstock situations.
· Coordinate with procurement and manufacturing teams to ensure raw materials and components are available for production.
· Assess production capacity and ensure that resources (labour, machinery, materials) are aligned with production goals.
- Manage constraints and bottlenecks in the supply chain to ensure timely delivery of products.
- Manage Inventory Accuracy and Cycles Counts.
- Lead and manage the customer care team, ensuring high-quality service for all customer interactions.
- Develop processes to handle customer inquiries, orders, complaints, and returns efficiently and professionally.
· Monitor customer satisfaction levels and implement strategies to improve the overall customer experience.
· Oversee order processing, ensuring that orders are fulfilled accurately and delivered on time.
· Collaborate with logistics teams to resolve shipping or delivery issues, minimizing delays and disruptions.
· Manage backorders and communicate proactively with customers regarding product availability.
· Build and maintain strong relationships with key customers to understand their needs and expectations.
· Serve as the primary point of contact for escalated customer issues, ensuring that they are resolved quickly and effectively.
· Gather customer feedback and use insights to drive process improvements.
· Provide regular reports on customer service performance metrics, including response times, order accuracy, and satisfaction rates.
· Analyze customer feedback to identify trends and opportunities for service improvements.
· Coordinate with sales and marketing teams to align customer care initiatives with business development goals.
· Responsible for daily management and support for the team to achieve operational success.
· Monitor time and attendance and ensure compliance with Company Procedures.
· Approve the vacation requests.
· Carry out incident, accident and non-conformity investigations and associated reporting and action closure.
· Issue disciplinary action when needed.
· Perform other assigned duties.
· Follow Health and Safety rules and regulations.
· Must follow Good Manufacturing Practices, Food Safety,
Qualifications
· Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, or a related field. A Master’s degree or professional certifications (e.g., APICS, CSCP, CPIM) is an advantage.
· 5+ years of experience in supply planning, demand forecasting, customer service, or a related role, with at least 2 years in a managerial capacity.
· Strong knowledge of supply chain principles, inventory management, and production planning.
· Proven leadership and team management skills, with experience leading customer service or supply chain teams.
· Experience with ERP systems and supply chain software (Just Foods is a plus).
· Strong Microsoft Suite and Excel knowledge
· Strong oral and written communication.
· Ability to work in a fast-paced environment.
Working conditions
Always work indoors.
Compliant with ventilation, cleanliness, space, lighting and temperature.
Physical requirements
- Sitting involved.
- May repeat the same movement.
- Typing involved.
Cambridge, ON
2059
900 Jamieson Parkway
Unit B
Cambridge, ON N3C 4N6
Apply Now Email Us