14348821
Located in Cambridge, ON
Job Full Description
Inside Sales/Order Desk
This position is responsible for preparing customer quotations, resolving order issues, and ensuring proper inventory is maintained for existing and upcoming orders.
Responsibilities and Duties
- Receive order inquiries from Sales Reps or directly from customers via phone and email. Ensures all inquiries receive prompt responses. Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers; answers questions regarding product line, prices, and delivery times
- Work with several key accounts and act as main contact point for existing customers. Effectively resolve customer issues/concerns and develop and maintain excellent rapport with customers
- Prepare and process customer orders using ERP system. May be required to compute price and confirm inventory. Review and verify order information for accuracy and completeness
- Utilize ERP system and ensure that all pricing and arrangements are properly applied to orders. Look up customer orders/invoices/pricing etc. through the ERP
- Work with purchasing as required to ensure appropriate product levels are maintained and managed on a timely basis. May request the sourcing of new products and the pricing of such products in order to fulfill customer quotations
- Ensure reorder reports are closely monitored to ensure proper inventory is on hand to meet customer order requirements at all times.
- Communicate with warehouse staff to confirm inventory on hand and order status, particularly for rush orders
- Daily duties require strong communications skills when interacting with customers, warehouse, purchasing, outside sales representatives and credit departments
- Review the monthly sales targets at month end to ensure sales goals for the team are on track. Follow up on open order reports. Escalate with sales representatives as appropriate to push for outstanding order product delivery when possible.
- Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangements paperwork.
- Prepares returned goods paperwork, including original purchase order, copies of invoice and packing list and completes Returned Goods Authorization and forwards to Accounting.
- Submits sales activity and forecast reports to Sales Manager; provides briefings to Sales Manager as necessary or as requested. Performs any other duties as assigned.
- Provide guidance to other team members based on experience and seniority
- Assist with product sourcing and completing RFQ’s for the customers.
Skills and Experience
- Minimum 2-3 years of experience in a fast-pace environment in buy/sell distribution business.
- Post high school courses in customer service, sales, or business is needed.
- Excellent multitasking skills and the ability to work with constantly changing priorities
- Customer service focus
- Strong communication skills and the ability to work well with a range of people
- Ability to understand and utilize basic mathematical calculations
- Strong computer skills, proficient in Word and Excel. Experience working with ERP or Order Entry Software is considered a strong asset.
Job Types: Full-time, Permanent
Schedule:
Experience:
- Order Desk: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
Cambridge, ON
2059
900 Jamieson Parkway
Unit B
Cambridge, ON N3C 4N6
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