EM702
Located in Guelph, ON
Pay: 55,0000 - 65,0000
Job Full Description
Job Title: Bilingual Collector/Repayment Services Representative (Remote)
Unlock Your Potential: Bilingual Collector/Repayment Services Representative (Remote, French/English)
Are you a driven, customer-focused professional with a passion for finance and a knack for problem-solving? Do you thrive in a fast-paced financial services environment and enjoy making a real impact? If so, we have an exciting opportunity for you!
Express Employment Professionals Guelph is seeking a dynamic and detail-oriented Bilingual Collector/Repayment Services Representative for a fully remote position. In this vital role, you'll play a key part in ensuring financial stability and providing exceptional service.
What You'll Do:
- Make a Difference: Manage loan collections and repayment services, ensuring timely payments and accurate account management.
- Be a Problem Solver: Investigate non-payment situations, negotiate terms, and develop effective payment plans.
- Communicate with Impact: Build strong relationships with clients, providing clear and professional communication in both English and French.
Position Summary:
Our client is seeking a highly motivated and detail-oriented Bilingual Collector/Repayment Services Representative to join a successful lending organization headquartered in Guleph, ON. In a fully remote capacity. In this role, you will be responsible for ensuring the timely collection of defaulted loans and the accurate processing of loan repayments. The primary focus is on collections, with secondary responsibilities in repayment services. This position requires excellent communication skills in both English and French, strong analytical abilities, and a commitment to providing exceptional customer service.
Key Responsibilities:
Collections:
- Perform collections activities by contacting clients to secure payments.
- Investigate reasons for non-payment, negotiate payment terms, and resolve delinquent accounts.
- Develop and implement payment plans within acceptable terms.
- Prepare and distribute written communications, including demand letters and settlement agreements, with appropriate follow-up.
- Provide recommendations for collection procedures on challenging accounts.
- Report on collection activities and account status to management on a monthly basis.
- Collaborate with team members to ensure file accuracy and information sharing.
- Ensure compliance with all relevant statutory requirements.
Repayment Services:
- Collect proof of sales (POS) to facilitate scheduled pre-authorized debits.
- Contact clients with accounts nearing the end of the production period to prevent defaults.
- Follow up on POS and enter data into the system.
- Process cash repayments towards penalties.
- Assist with the preparation of reports as needed.
- Process payments.
- Receive and respond to inbound client calls, providing high-quality service.
- Monitor voicemail folders and ensure timely responses.
- Follow up on post-production reports, gather missing information, and update systems.
- Collect shortfalls from post-production reports and final seeded acreage calculations.
- Post and reconcile checks on a weekly basis.
- Manage the repayment email inbox to ensure timely responses to client inquiries.
- Perform other duties as assigned.
Qualifications
Education:
- Diploma in business, credit, or a related field required; Bachelor's degree preferred.
Experience:
- Minimum of three (3) years of experience in a bilingual (English/French) environment.
- Minimum of three (3) years of experience in a collections/receivables role.
- Minimum of one (1) year of experience in credit.
Language:
- Fluency in English and French (both written and spoken) is mandatory.
Skills and Abilities:
- Strong relationship-building skills with internal and external stakeholders.
- Excellent oral and written communication skills in both English and French.
- Ability to handle complex problems, including defaults and collection negotiations.
- Ability to analyze information, including credit rating reports (e.g., from Equifax).
- Demonstrated ethical conduct and integrity.
- Superior organizational skills and attention to detail.
- Exceptional financial acumen, including the ability to understand financial statements.
- Proven ability to deliver high-quality work on time.
- Ability to understand issues and their impact on the organization.
Technical Skills:
- Advanced proficiency in MS Office (Word and Excel).
- Intermediate level proficiency in KiSSFLOW and Cyberquery.
- Familiarity with Agriloan, Portfolio Plus, and LOMA is an asset.
- Comfortable using computers, phones, and digital/online platforms.
Competencies:
- Accountability
- Builds Trust and Respect
- Collaboration
- Commitment to Learning
- Communication
- Excellence Focus
What We Offer:
- Fully remote work environment.
- Opportunity to contribute to a dynamic team.
- Professional development opportunities.
To Apply:
Reach out, Recruiters are standing by!
Guelph, ON
3353
45 Speedvale Avenue East
Suite 100
Guelph, ON N1H 1J2
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