14344697
Located in Niagara Falls, ON
Pay: $20.00-21.00
Job Full Description
Job Description: Dispatcher
Summary
The Dispatcher is responsible for coordinating the scheduling and dispatching of drivers and service vehicles for the delivery of stone, equipment, and waste removal bins. This role involves assigning drivers to trucks, providing clear and accurate directions to service locations, and maintaining effective communication in a high-paced, high-volume office environment. Additional responsibilities include data entry, operational support, and delivering exceptional customer service.
Core Competencies
- Customer Focus
- Communication
- Energy and Stress Management
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity
Key Responsibilities
- Maintain professional and consistent communication with departmental drivers.
- Schedule and dispatch trucks efficiently to ensure timely service delivery.
- Provide accurate service site specifications and directions to drivers.
- Ensure effective and productive communication using telephones or two-way radios.
- Monitor and ensure proper care and handling of equipment by drivers.
- Act as the first point of contact for customer calls, orders, complaints, and inquiries.
- Deliver a professional and friendly customer service experience for all interactions.
- Track all equipment accurately and maintain proper records.
- Plan and maintain efficient routing for service schedules.
- Process and enter all departmental paperwork, including orders, invoicing, and purchasing.
- Obtain managerial approval for departmental purchases before placing orders.
- Coordinate with the Accounts Receivable clerk on departmental collections.
- Promote and encourage sales both internally and externally for the department.
- Adhere to company policies, procedures, and standards.
- Support reception by answering incoming calls and directing them to the appropriate internal staff as needed.
- Perform additional administrative duties as required.
Qualifications and Skills
- Strong communication and organizational skills.
- Ability to multitask and work efficiently under pressure in a fast-paced environment.
- Proficiency in data entry and office software.
- Knowledge of routing and logistics is an asset.
- Experience in customer service and dispatching is preferred.
- Team-oriented mindset with a focus on problem-solving and quality service delivery.
How to Apply
If you are a highly organized and customer-focused professional who thrives in a fast-paced environment, we encourage you to apply for the Dispatcher position. Please submit your resume and a brief cover letter outlining your qualifications and experience to [email address].
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Niagara Falls, ON
3153
3969 Montrose Rd
Unit 9A
Niagara Falls, ON L2H 3A1
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