Located in Ottawa, ON
Pay: $55,000 - $65,000
Job Full Description
We're seeking a highly motivated and customer-centric professional to join our specialty food products supplier client's team. As a Customer Service / Sales Coordinator, you will play a pivotal role in delivering exceptional customer experiences, driving business growth, and building strong relationships with clients and stakeholders.
As a Customer Service / Sales Coordinator, you will play a vital role in delivering exceptional service standards, driving sales growth, and fostering strong relationships with our retail partners and in-field sales team. You will oversee service-related initiatives across two major communities, collaborate closely with our in-field sales team, and develop strategies to optimize sales, improve customer satisfaction, and enhance our overall service offering. If you're a customer-centric, results-driven leader looking for a new challenge, we want to hear from you!
Required skills and qualifications:
- Fluency in both English and French (written and spoken)
- Proven B2B sales experience, with a track record of driving sales growth and collaborating with sales teams
- Customer Service/Sales Support experience required, with a strong focus on delivering exceptional customer experiences
- Proficiency in CRM software and ERP systems
- Customer-centric approach, with a strong focus on delivering exceptional customer service
- High level of organization, analytical thinking, and attention to detail, with excellent problem-solving skills
- High emotional intelligence, with the ability to build strong relationships with customers, sales teams, and stakeholders
- Tech-savviness, with proficiency in using various software and tools to drive sales growth and customer engagement
- Strong data analytics and reporting skills, with the ability to provide actionable insights to drive business growth
Duties may include, but are not limited to:
- Identify and resolve service issues in a timely and effective manner
- Provide exceptional customer service and support to customers and sales teams
- Manage inbound phone calls, customer service resolution escalation, and order processing
- Lead customer service and sales-based projects to drive customer interaction objectives
- Communicate sales policies, procedures, and product updates to sales teams and customers
- Provide sales tool support and troubleshooting to sales reps
- Conduct market research and analysis to identify trends and opportunities
- Ensure customers are aware of ongoing promotions and opportunities
- Support major marketing and sales initiatives and execute strategies as requested
- Supervise a team of 4 full-time employees, providing guidance, coaching, and development opportunities to ensure team success and growth
Salary: $55,000 to $65,000 per year, depending on experience
Schedule: Monday to Friday – 8:00am to 4:00pm
Perks and benefits:
- Health and dental benefits
- RRSP Match
- Long term disability and Life Insurance
- Paid sick leave
- Free products and discounts
- Ongoing professional development opportunities
- Company has been growing year over year
If you are interested and believe you meet the specified qualifications, please reply to this ad with your Resume. Must be able to provide 2 employment references in order to be considered for the position.
We thank all applicants for their interest in Express Employment Professionals; however, only those candidates selected for interviews will be contacted.
Express Employment Professionals is an Equal Opportunity Employer.
Ottawa, ON
2709
2733 Lancaster Road
Suite 110
Ottawa, ON K1B 0A9
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